Step 1: Sign up

Sign up for free as a NomadPower user by registering as a private individual or company. After this you can use any NomadPower power point in Europe. All NomadPower points have a unique 5-digit number. 

Step 2: Connecting the cable

Connect your power cable to the power point and the cooling motor of your car.

Step 3: Start power supply

The NomadPower charging station has a 5-digit number. Enter this number using one of the following options: 

●    The NomadPower app (for smartphone or tablet)

●    NomadPower website: log in with your email address and password 

Confirm that you want to start delivery. The power point is active as soon as the indicator light on the NomadPower connector turns blue. The power remains activated until the moment you end it (see ‘Ending power supply’). More information can be found on the signs.

Step 4: End power supply

Remove the plug and turn off the power via the app or website. The cost of use is stated when switching on and off. During the power supply, you can also see what the consumption has been up to that moment.

• Is your plug properly connected? (both sides)
• There can be a maximum of 2 minutes between activation and start of delivery
• Is there tension on the pole? (green indication light is on on the pole)
• Did you register on the site first? If not, you need to register first.
• If you had already registered and want to activate via site or app, then the question is whether you have logged in correctly with your username and password; check if you are logged in correctly
• If you have lost your username and/or password, you can request them via the site
• If you are logged in correctly, check whether you have entered the correct connection number (this is visible in the app or on your personal site)
• If you have activated via the phone menu; call again to check if you have activated the right connection.

The NomadPower power points may look different, but all our NomadPower connections are suitable for the same red 400V 32A 5-pin plugs. This is the European standard connection for three phase power and is also used on the cooling motor.

At most locations it is sufficient to simply plug in your cable at the NomadPower connection. However, in Germany there are locations where the plug must be locked by turning the plug 90 degrees clockwise. You will hear a click when it is locked and the green light will illuminate at the relevant power point.

If you use a smaller cooling engine on 220V or use a 4-pin connection for reefer containers, you will need an adapter. We can supply these adapters for you. Please contact us at info@nomadpower.eu. 

There are several methods to activate a NomadPower power point:

– You can activate a session via the website (www.nomadpower.eu)

– You can start a session via the NomadPower app on your mobile phone or tablet (only available for iOS or Android devices)

– You can call the number displayed at the relevant location using the mobile number known to us and registered by you

Customers without an account (not logged in) can start a session by credit card by telephone (number on info board on location).

Remove the plug from the pole’s socket and make sure that the short circuit is rectified. Then switch the earth leakage circuit breaker back on and plug your plug back into the socket.