Privacy policy

Table of contents

Table of contents

Date of last update 05-8-2024

Ease2Pay B.V. offers you the possibility to use various Ease2Pay functionalities via its Ease2platform. This includes, among other things, to make transactions in the field of refueling or parking in a simple way. 

You can access the Ease2platform via your browser, or via one of our own app or via apps from other providers (Powered by Ease2Pay). You can also make purchases from providers who have joined us (sellers) or make use of third-party services in the field of parking (parking service providers). 

To be able to offer our products and services, and those of third parties, we process certain personal data about you. In this Privacy Policy we explain which personal data we process about you, for which purposes we do this and how you can exercise your rights under privacy regulations. Insofar as it concerns processing by third parties, we would like to refer you to the privacy policy of these parties.

We can adjust this privacy policy from time to time. We therefore recommend that you regularly consult this privacy policy so that you are aware of any changes. The date of the latest version is at the top of this privacy policy. More information about the conditions for using the Ease2Pay can be found in our Terms and Conditions.

1. Who does this privacy policy apply to?

This privacy policy applies to you when you use Ease2Pay, and through that platform we purchase products or services from us or from the providers with which we work.

2. Who is the (processing) responsible for the processing of my personal data?

Ease2Pay is the (processing) responsible for the processing of your personal data within the Ease2platform.

Insofar as Ease2Pay also processes your personal data for their own purposes within the Ease2platform, in addition to us, they are each independently responsible (processing) responsible. There is differentiated responsibility. Ease2Pay is not responsible for the privacy or cookie policy as it is implemented by these other (processing) controllers.

Other App Providers: Powered by Ease2Pay

We work together with providers of other apps, who can also offer the Ease2Pay functionalities in their own apps. An overview of these providers can be found here ease2pay.nl/verkopers. For example, when offering the Ease2 functionalities, you should think of the possibility to easily pay mobile. You can recognize the Ease2Pay payment functionality in the apps of these providers by our Ease2Pay logo.

Providers of products and services: sellers

We also work together with service providers who are affiliated with us and who offer their products and services within the Ease2Pay (Sellers). We also work together with service providers in the field of parking services (Parking service providers). An overview of these sellers and parking service providers can be found here ease2pay.nl/parkeerdienstverleners.

3. Which personal data is processed within the Ease2Pay?

Which personal data we process about you depends on the way in which you use the Ease2Pay and which products and services you purchase.

Creating an Ease2Pay account

We offer you the possibility to create an account, so that your data is stored within the Ease2platform and you can easily use the Ease2Pay & nbsp; functionalities and those of our sellers and parking service providers. Through your location you can easily see which sellers and parking service providers are in your area.

You can create an account in various ways: via Facebook, via Google and via your e-mail address. When you create an account you get access to a personal profile page in which your personal data of yourself can enter and change. If you create an account, we will process the following personal data of you (some fields of this are optional):

  1. Name 
  2. Contact details such as your e-mail address, telephone number, residential and / or delivery address 
  3. name of the organization where you work 
  4. Login details such as username and password 
  5. Gender and date of birth 
  6. data from the device (tablet, telephone, computer) that you use it
    Ease2platform, such as your MAC address or your IP address 
  7. Depending on how you register, your account details of Facebook or
    Google 
  8. Your location (GPS) 

When you have created an account, we offer you the option to also add information about your vehicle. By linking your license plate you can use it when, for example, you use the parking services.

When you use Ease2Pay through your account, we process the data mentioned below per functionality in combination with your account data. We process your data in an overview that you can consult afterwards within the Ease2platform.

If you prefer not to create an account, it is also possible to use a limited number of services within the app.

Pay

With the Ease2Pay functionality we offer you the possibility to make payment transactions easily. When you have an account you can use our digital wallet function. If you do not have an account or do not wish to use the digital wallet function, you can pay via credit card or iDEAL.

When you use the digital wallet function, we process in addition to the data that you provide for creating your account, your bank details (bank account number, credit card data), transaction data, the amount of your electronic credit and your spending limit and the date and time of your purchase as well as the location. We make it possible for you to view an overview of transactions that you have carried out with Ease2Pay.

If you do not use the digital wallet function, we offer the possibility to have the transaction take place via your credit card company or bank (iDEAL).

Park

When you use the parking service, we process the data of your account in combination with the data that is necessary in the relevant municipality or parking facility to perform the parking services. In any case, this concerns your location, your arrival time and end time, the parking time, the parking product, your license plate and any other necessary information about your vehicle or about the location where you park (for example, conditions of the provider of this location).

Refueling and other purchases

When you use the Services Refueling and Scan & amp; We process the data necessary to process the transaction between you and the seller. In any case, this concerns the identity of the seller and his location, the products you buy, the price and the quantity thereof and the time and date of the purchase.

When you have an account, we can link this data to your account. That way you have insight into the purchases you have made. In addition, we can share certain account details of you with the seller so that they can make targeted offers to you. This may include data that you have provided about Loyalty programs (including a customer number)

Personal data that we process when we contact you

When you use Ease2Pay you can always contact us via our customer service and via social media. We will then process the personal data that you provide to us with your contact.

Information about your use of Ease2Pay

When you visit our websites or when you use our Ease2Pay APS, we process data about your surfing behavior, such as the type of device you use to visit our websites or use our apps, the browser type, the date and time of the session and information about the parts of our website or apps you have visited. You will find more information about this in us Cookie Policy.

4. For what purposes are my personal data processed?

We process your personal data so that you can use the functionalities of Ease2Pay as optimally as possible. More specifically, we process your personal data for the following purposes:

4.1 To give you access to Ease2Pay, manage your account and let you use the desired functionalities of Ease2Pay. 

4.2 To enable sellers with whom we work with you to provide the services you have requested. 

4.3 To improve our services, including the effective placement of information in our Ease2Pay apps and websites. 

4.4 Internal management, security of the Ease2 platform and fraud detection. 

4.5 To maintain contact with you, to provide you with information and to handle your questions and requests & nbsp;. 

4.6 Handling complaints, disputes and procedures. 

4.7 To comply with legal obligations and to protect our rights and interests. 

4.8 To create visitor statistics and user profiles so that we gain insight into the behavior and preferences of our (potential) users and we can tailor the content to their interests 

4.9 For direct marketing purposes. 

5. How are user statistics drawn up and processed?

We keep track of how users use Ease2Pay apps and website, which pages they visit the most, where they come from, what they click on and which browser they use. With this information we can prepare visitor statistics. For this we use automatic tools to general trends in the use of Ease2Pay and social media and to gain insight into the behavior and preferences of our (potential) users. You will find more information about this in us Cookie Policy.

We may add information to this data that we receive from third parties with whom we work or from public sources. We further process this data in aggregate form. This means that we prepare reports for business purposes in which the information is no longer traced to individuals.

We use the results from our statistical research to evaluate Ease2Pay and improve our services. We can also further process data that we process in the context of statistical research for our direct marketing activities. We will only do the latter if you have also given permission to receive newsletters, offers or other marketing messages

We share the aggregated reports with the sellers so that they can check how many users have ordered from them through Ease2Pay during a certain period or to measure the effectiveness of an offer.

6. Are your personal data also used for direct marketing purposes?

When you create an account in Ease2Pay, we ask you to give permission to use your personal data for direct marketing. These messages come from us, and may relate to our own products or services, but also to products or services of third parties, such as the sellers with whom we work.

We send our messages via various digital channels, such as e-mail, push messages via the Ease2Pay and social media. In order to be able to offer you targeted offers through one of these channels, we can use automatic tools to analyze your personal data. We use the personal data that we already have from you, whether or not supplemented with data obtained through statistical research and data that we receive from third parties or from public sources. In this way we can, for example, alert you to promotions in your area or make offers that are of interest to you based on your purchasing behavior.

Without your permission, we will not send you direct marketing messages through any of the digital channels mentioned. If you – once you have given your permission – no longer want to receive messages from us afterwards, you can easily unsubscribe at any time. You can do this via the link in the messages we send or by adjusting your settings in your profile. You can also contact us via support@ease2pay.nl.

7. Who have access to your personal data?

Apart from the fact that our authorized employees have access to your personal data, we can also give third parties access to this. This concerns the following parties:

Other App Providers: Powered by Ease2Pay

We may share your personal data with the other app providers, insofar as this is necessary for the Ease2Pay functionalities to function within the apps of these providers.

Providers of products and services (sellers)

When you purchase products or services from the sellers, they have access to the personal data that are necessary to comply with your request. If you link data from your customer card to one of the sellers with your account with Ease2Pay, the seller in question can process your transaction history of these products and services to adjust your points balance.

With parking services we provide the relevant parking service provider with the information necessary to perform parking management. This may concern your license plate, date and time, parking time and the location where you are parked.

Ease2PayThe seller also receives from us (aggregated) statistics, which he can use to determine, for example, how many users have checked in with him for a certain period and how many users use his loyalty program.

Hosting providers and other processors

We use third-party services to provide our services, for example for the hosting and management of the Ease2Pay apps and website. We have concluded processor agreements / processing agreements with these service providers on the basis of which they may only process personal data in accordance with our instructions. We also oblige these service providers to adequately protect the personal data and to protect it against security incidents.

Acquiring or purchasing parties

When Ease2Pay B.V. is involved in a merger, acquisition or sale of (part of) our assets, the merging or acquiring party has access to your data, insofar as this is necessary for the acquisition or merger.

Police / Justice / other government agencies

Ease2Pay may be required to provide your data under the law, a court decision or a designation of a competent supervisor or government agency. For example, we may be obliged by the Tax Authorities to provide your personal data and data about your parking behavior.

8. What is the basis for the processing of your personal data?

We process your personal data in order to provide the services you have requested. The basis for data processing can therefore be found in the implementation of the agreement that we have with you and to which our general terms and conditions apply. We also have a legitimate interest in processing your personal data for statistical purposes, for example, so that we can continue to optimize our services and we can process your personal data because we are legally obliged to do so, for example on the basis of certain tax laws.

Permission

We ask you for your permission to send direct marketing messages. We also ask for your permission if we want to process certain data from your phone such as location data and app installation ID (for push notifications), which is unique per installation. When we process your personal data on the basis of permission, you can withdraw this permission at any time. Keep in mind that if you do not give us permission for certain processes or when you withdraw your consent, you may not be able to use all the functionalities of Ease2Pay and that you are not eligible for all offers and promotions of the sellers.

9. Are cookies used?

We use cookies within the environment of the Ease2Pay apps and on our websites. Because we want to guarantee your privacy and improve the user-friendliness of your visits to Ease2Pay, we think it is important that you know how and why we use cookies. You will find more information about this in us Cookie Policy.

10. Are your personal data also processed outside the EU?

It is possible that we use third parties who process personal data on our behalf (processors) who are established a country outside the EU, where may not apply the same level of protection of personal data as in the Netherlands. We have therefore entered into agreements with these processors in which they undertake to take appropriate safeguards (so-called EU model contracts), or ensure that these suppliers can rely on another suitable instrument to guarantee the protection of personal data.

11. How are your personal data secured?

We ensure that your personal data is adequately protected so that your data is protected against unauthorized use, unauthorized access, change and unlawful destruction. We take appropriate security measures for this and have also made agreements about this with our suppliers.

12. How long are your personal data stored?

We do not store your personal data for longer than is necessary for the purposes stated in this privacy policy, or for as long as the law requires this. We will keep your personal data for a maximum of two years after you have canceled your account or a maximum of two years after you last entered a service from us. If a specific law requires this, we can keep your data longer.

13. How can you exercise your rights?

On the basis of the privacy regulations, you have the right to inspect, correct and delete your data at reasonable intervals. You can view and adjust a large part of your data via the Ease2Pay apps or the settings of your phone. You can also email us a specified inspection, correction request via support@ease2pay.nl. 

In principle, we will respond to such a request within four weeks. In the event of a request for deletion, we will delete the relevant personal data as soon as possible, unless and insofar as the law requires us to keep that personal data or there are (other) urgent reasons that oppose deletion.

14. Right of complaint with the Dutch Data Protection Authority

If you believe that your privacy is breached, you can submit a complaint about this to the Dutch Data Protection Authority. You can find more information on the websitewww.autoriteitpersoonsgegevens.nl.

15. Contact

We are located in the Enterprise Building on the campus of the Erasmus University at Burgemeester Oudlaan 50 in Rotterdam. Our Chamber of Commerce number is 69106460. For questions about how we handle your personal data or to exercise your rights, please contact us via servicedesk@ease2pay.nl